Frequently Asked Questions

What experience/qualifications do your staff have?
All of our nursery practitioners hold a full and relevant childcare qualification. Managers are qualified to a minimum Level 3 and have at least 2 years’ experience in an early years management position. Our Early Years Services Manager who oversees all our nurseries holds a Level 6 childcare qualification and has Early Years Teacher Status.

All staff have up to date paediatric first aid and safeguarding training, which is updated in line with statutory requirements. In addition, staff at all levels undertake continual professional development to keep their knowledge and skills current and relevant.

How do you ensure safe recruitment of staff?
FSN has robust systems in place to ensure the ongoing suitability of staff who have contact with children. This includes an enhanced disclosure and barring service check, thorough vetting of qualifications, a full record of work history and a range of references.

Do you offer funded 2, 3 and 4-year-old places?
Yes. The free entitlement offer is available across all of our nurseries. The offer is totally free for children the term after they turn 3 and for some eligible 2 year olds between the hours of 9am and 3pm Monday to Friday term time only. We are also able to provide 30 hours free nursery provision for eligible 3 and 4 year old children.

What are the ratios of staff to children in the nursery?
As a minimum we work to statutory requirements which are

  • Under 2 years old the ratios are 1:3
  • 2 year olds 1:4
  • 3 year olds and over 1:8
Will my child have a key person?
Each child will always have a key person. The key person is a practitioner in the nursery whose role is to help build secure relationships with both families and children. They are the person who works closely with parents/carers to ensure care and learning is tailored to your child’s individual needs.
How do you ensure the safety of the children in your care?

Each nursery completes and regularly reviews risk assessments of all areas, both indoors and outside. We have an extensive list of policies and procedures that ensure the health and safety of children, staff and visitors. Copies of these are available on request.
What activities do you provide?
We provide a warm, nurturing and stimulating environment for our children. Our staff work in close partnership with parents/carers to plan activities that meet the individual needs of children based on their interests. We encourage parents/carers to share home learning experiences with us so that we can build on these at nursery.
How do you keep parents informed of their child's progress?
Nursery staff observe children’s play which helps us to accurately assess each child’s progress and identify their next steps in learning. FSN use an online learning journal, Tapestry, to monitor and record each child’s progress. Parents and carers have 24 hour password protected access to this journal which can be accessed on most devices.
How do you help children to stay healthy?
We use a variety of ways to teach children how to keep themselves healthy. They have access to the outdoors throughout the day where they can enjoy the benefits of fresh air. We provide healthy snacks and meals taking into consideration each child’s dietary needs. We support children to independently take care of their own hygiene needs. FSN nurseries participate in the Healthy Active Little Ones programme. We ask that you do not bring in juice as milk and water are provided at all times.

How do you manage children's behaviour?
All FSN nurseries have a promoting positive behaviour policy which ensures a consistent approach across all settings. A copy of the policy is available on request. We work closely with parents/ carers to promote a respect for others and the environment.
What will I need to provide?
When starting nursery, you will need to provide a named bag with:
  • Nappies
  • Wipes
  • Appropriate clothing (sun hat, wellington boots)
  • A change of clothing
  • A pair of shoes/ slippers/ plimsolls to change into when inside
  • A coat/jacket/cardigan
  • A healthy packed lunch – we ask that you do not send in any nut products (peanut butter etc.) to avoid risks for children with nut allergies

What is your induction/settling in process? How will the nursery staff get to know me and my child?
All of our nurseries offer a home visit before starting nursery. This gives us an opportunity to get to know you and your child, their interests and to answer any questions. FSN nurseries provide opportunities for settling in visits to the nursery to aid transition and as reassurance for you. A copy of our settling in process is available on request.


I just want to thank everyone at FSN who have made the last two years so amazing. I have learnt so much and met so many inspiring people. The work you do with the community truly changes lives, as it changed mine. The courses you provide have led me into employment and given me the skills to create a life for myself.
I will continue to sing your praises to those that I meet and tell people about the amazing work that you do and hope that FSN thrives for many years to come. I know you'll touch many lives as you did mine.

- FSN Volunteer

"Volunteering at the Health and Wellbeing drop ins I have supported attendees with engaging into activities, not only at FSN but in the local community. It’s great to have access to all the activities and information not only for our service users but also for myself. I really enjoy supporting the community and being part of the hub team!
“I have come along and attended various courses at FSN but also attended the computer and Health and Wellbeing drop ins. Coming here as made me in such a better place, everyone is so supportive! I feel so much more confident, I have found myself again. I love it here!"

- Health and Wellbeing Hubs

I do feel that safeguarding and wellbeing of the children is fully prioritised and staff go to great lengths to support families and children. The Nursery demonstrates empathy and works hard to ensure fairness for families/children here. Really stands out as 'safe space' for children.

- Health Visitor - St. Nick's Nursery

It was really nice to meet other families In our group, in the same situation as us, "I was terrified to start with but it was an extremely fun day"
"My little girl has really benefitted from being with other young people in similar situations. She knows she is not alone and it's ok to be sad and angry. She talks about Nanna now a lot more"
"Dragonflies has made an invaluable difference to my son, I think he was in a dark place and Dragonflies has let the light shine for him again

- Dragonflies parent/carer comments

2,549 children and young people aged have been supported
561 bereaved of a father
276 bereaved of a mother
227 bereaved of a sibling
768 bereaved of a grandparent
389 bereaved of a relative or friend
423 bereaved through multiple deaths
167 bereaved by suicide
35 pre-bereaved

- Dragonflies Bereavement Project